Username and password with Admin Access

our logo goes hereCallplay retrieves information from interaction metadata.
It displays call information and allows users to play the recorded files.
Types supported .mp3, .mp4, .wav, .ogg.


Voice Quality Assurance and Training.
CALL PLAY - Retrieved recorded details

Action Agent ID User Caller Called Media Start Time End Time ANI
Allows contact center supervisors and Team Leaders to play and view voice and screen recordings